privacy policy

INTRODUCTION

BADR AIRLINES is committed to respecting your privacy and protecting your personal information

• We will be transparent about the information we are collecting and what we will do with it.
• We will use the information you give us for the purposes described in our Privacy Policy, which include providing you with services you have requested and enhancing your experience with BADR AIRLINES.
• We will put in place measures to protect your information and keep it secure.
• We will respect your data protection

Without prejudice to your rights under applicable laws, the above and the Privacy Policy are not contractual and do not form part of your contract with us.

FULL PRIVACY POLICY

CONTROLLER OF PERSONAL INFORMATION

If you have made a flight booking with us but one or more flights are to be provided by other airline(s) then that other airline will also separately be considered a “Data Controller” under data protection law. You can access the privacy policies of the other airlines via their own websites.

Any provider of services such as a hotel or car rental company will also separately be a “Data Controller”. You can access the privacy policies of those providers from them directly.

WHAT DO WE MEAN BY PERSONAL INFORMATION?

Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.

WHEN DOES THIS POLICY APPLY?

This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you travel with us or use our other services, use our websites or mobile applications, contact our service agents or call centers and book to use our services through third parties (such as travel agents and other airlines).

Where we reference that others are data controllers in the sections ’Controller of Personal Information’ and ’Who do we share your personal information with?’ you should consult their privacy policies for further information.

WHEN DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?

We collect the following categories of personal information:

• Information you provide for BADR AIRLINES to complete and manage a booking you have made with us or a service you have requested from us.
• Information collected during your travel with us.
• Information about your travel arrangements.
• Information about the services we have provided to you in the past.
• Information about online registration and other interactions.
• Information about your use of our websites, contact centers and mobile applications. For more details of the methods please see 'How we use cookies and other methods for the collection of website usage data'.

HOW LONG DO WE KEEP PERSONAL INFORMATION?

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a flight with us we will keep the information related to your booking, so we can fulfill the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer.

PERFORMANCE OF A CONTRACT WITH YOU

It will be necessary for BADR AIRLINES to use your personal information to complete a booking you have made with us. For example, we will need to use information such as your contact details and payment information to provide you with the flight, holiday and/or car hire you have requested and paid for.

LEGITIMATE INTERESTS

As a commercial airline and travel provider BADR AIRLINES has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.

COMPLIANCE WITH LEGAL OBLIGATIONS

There are situations where BADR AIRLINES is subject to a legal obligation and needs to use your personal information to comply with those obligations.

TO PROTECT THE VITAL INTEREST OF YOU OR ANOTHER PERSON

There are situations where we may need to use your personal information to protect the vital interests of you or another person.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We may also disclose your personal information to the following third parties for the purpose described here:

• Customs and immigration authorities of any country in your itinerary or to which your flight may fly over. BADR AIRLINES and other airlines are required by laws in the UK, USA and other countries to give border control agencies and customs authorities access to booking and travel information when you fly to and from countries including stop-overs and where you may overfly countries to your destination.
• Further information about passport, visas and API (Advanced Passenger Information).
• Airlines and other service providers needed to deliver the services you have asked for where, for instance, part of your travel itinerary involves a flight operated by a different airline or includes car hire or a hotel booking. Those airlines and other service providers will be identified when you make a booking.
• If you have joined the BADR AIRLINES loyalty programme, so that we can administer the benefits of the loyalty programme to you.
• Credit and charge card companies, credit reference agencies and anti-fraud screening service providers to process payments and (where necessary) to carry out fraud-screening.